1 | Shipping
Northanger Soapworks is based in Madison, Wisconsin, USA and all items ship from that location. Please allow 5-7 business days processing time to prepare your order. Exception: This processing time is valid only between releases. If you order within a week of release, processing time is extended to 10-14 business days due to order volume.
All orders are shipped via USPS. We do not offer expedited shipping.
Customs and Import Taxes:
International buyers are responsible for any customs and import taxes that may apply. Our prices do not include VAT/GST. We are not responsible for delays due to customs.
1a | If shipping to the UK, please read these special instructions as we are required to collect VAT due to post-Brexit law.
It is not feasible for Northanger Soapworks to directly collect and remit VAT to the UK at this time as we are a very small business. Thus, we will have you start your order at northangersoapworks.com and complete it using our Etsy Storefront. Please follow these instructions:
- Add products to your cart as per usual at northangersoapworks.com.
- At checkout, use code UKCUSTOMER. This will reduce all charges to $0. If you have another coupon code to use, add it to shop notes if it cannot be combined with UKCUSTOMER.
- Make sure your email included in the order is correct, as we will need it to communicate with you.
- Complete your order at northangersoapworks.com. The total should be $0. This will put a hold on the inventory for you.
- We will create a custom listing for you on Etsy with your items and shipping. We will email this to you when it is ready, so look for this email.
- Follow the provided link to your custom Etsy listing and add it to your cart. Etsy will tack on 20% VAT. Then, pay and complete your Etsy order.
- A shipping notification will be sent later via northangersoapworks.com, with a link to tracking information.
We hope the extra transaction over Etsy is not too much trouble for you. This will allow us to continue serving UK customers while fulfilling tax requirements. This process is subject to change as needed.
Shipping costs to UK:
- 0-8 oz weight: $10.99
- 8-16 oz: $15.99
- 1-2 lb: $17.49
- 2-3 lb: $23.49
- 3-4 lb: $35.49
2 | Returns
Due to the personal nature of soap, we can only accept returns for items that are defective or damaged. If you believe your product is defective or has been damaged in transit, please send us a picture of the damage within 14 days of delivery and we will refund or replace your order. We are confident in the quality of our products and take the utmost care when packing our shipping boxes, but accidents do happen and please know that we are here to help.
For more answers, please see our FAQs.