FAQs

Do you offer your soap wholesale to retail shops and subscription boxes?

We do! Please email us at info@northangersoapworks.com to request our current wholesale linesheet. Subscription boxes may also contact us to discuss custom bulk orders.

Do you take custom orders?

We do accept orders for customized bar soap and bath salts. Please email us to discuss, or you can order a custom soap batch here and we will reach out to you. Custom bar soap requires a 6-8 week lead time, and bath salts requires 2-4 weeks before it is ready to ship.

Bar Soap

How long will my bar soap last?

With average daily use in the shower, one bar should last at least 3-4 weeks. If used as a hand soap, it will last longer, especially if care is taken that the soap can dry between uses on a draining soap dish.

Can I use bar soap in the shower or is only for hands?

Yes, please use it in the shower! It is meant for full body use, with the exception of your hair. The same is true of our liquid soap.

Can I used it to wash my hair?

We do not recommend it.

I don’t want to use my soap right away, I want to save it because it is so pretty.

I will make more, I promise! Nothing makes me happier than hearing that my customers are using their soap. But something to keep in mind if you are squirreling away soap in your sock drawer–the fragrance does weaken with time and we recommend using it within one year of purchase for an optimal experience. Take care to store it in a dry environment or it could develop yellow rancid spots over time.

Is your soap all natural?

Every bar is at least 95% natural, but the last 5 percent contains some man-made ingredients due to the colors and fragrances we use (that make our soap look and smell amazing!) However, we like to keep a bar or two of 100% all natural soap on hand! Look for it here.

Is your soap vegetarian?

No. We use lard in our bar soap for multiple reasons as listed below.

  • The first reason is that soap made with lard is historically accurate to the era Jane Austen lived in. Both tallow and lard have been traditionally used in soapmaking for centuries.
  • Second, Jane Austen’s father raised pigs and if felt very appropriate to our Jane Austen brand.
  • Third, lard makes an extremely gentle and long lasting soap due to its hardness. We prefer lard soap to any other type because it results in such a quality bar.
  • And finally, we use lard because it is a sustainable alternative to palm oil. A hard fat (such as lard, tallow, or palm) is an important ingredient in soapmaking so that the resulting bar is hard. But as palm oil is often unsustainably sourced, we choose not to use it due to the environmental concerns. The way I look at it, lard is abundantly available as it is a waste product of the pork industry. In using it, I believe I am reducing waste and making the most of the animal by using its fat to create something useful.

Bar soap is the only product we make that contains lard. Our other products do not! Our liquid soap, hydrating mist, candles, and bath salts are vegan. Our scented tablets and lip balm are considered vegetarian due to their beeswax content.

Though we do not keep it in stock, we can make vegan/vegetarian soap by custom order. Drop us an email, or order here and we will reach out to you to discuss.

What colors do you use in your soap?

We use a variety of FDA approved color powders, such as mica and iron oxide, as well as 100% natural colors such as indigo powder, paprika, walnut hull powder, etc. Though for simplicity, we may not list the exact color used in the ingredients list, and summarize it as “colorant.”

Candles

How do I take care of my candle?

Burn your candle for 2-3 hours at a time. Trim your wick to 1/4 inch before each burn to prevent wick mushrooming and to keep a moderate sized flame. Do not move your candle with hot wax, and burn it on a level, heat-resistant surface. Excessive burn times may cause the candle to overheat and shorten its life, and may also be a fire hazard.

How long will my candle last?

Our candles are approximately 5.5 oz and should last a minimum of 30 hours with proper usage.

Shipping

When will I receive my order?

We ship orders 1-2 days a week depending on order volume. For in-stock items, processing time is 3-5 business days to allow for this. Once an item has shipped, expect to receive it within 4-5 business days for USA addresses.

For more information on shipping and returns, please read our policy document.

If you have a question that is not answered here, please reach out via our contact form or email us directly at info@northangersoapworks.com.